The People Behind ZIPROX

Farhan Akbar is the Founder of ZIPROX LLP, bringing experience across customer experience, human resources, recruitment, and business operations. Before founding ZIPROX, he worked as a Customer Experience Care Executive at Tech Mahindra and later gained HR experience at Startek — exposure that shaped his practical understanding of customer operations, candidate evaluation, and client requirements.

As Founder, Farhan places a strong emphasis on quality over quantity, focusing on identifying capable individuals who can contribute to the company's long-term growth. His responsibilities include leading recruitment and candidate evaluation, managing client requirements, coordinating with operations, and driving the company's overall strategic direction.

His leadership approach is centered on commitment, quality, accountability, and active involvement — building a strong operational foundation for ZIPROX while creating growth opportunities for talented individuals.

Md Kaif Ansari is a Co-Founder of ZIPROX LLP, contributing to the company's long-term vision, team development, and organizational growth. As an early-career professional, he brings a fresh perspective, strong commitment, and a long-term mindset to his leadership role.

His focus includes supporting ZIPROX's strategic direction and vision, contributing to team building, maintaining focus on defined goals, and fostering a positive, collaborative work culture. Kaif's working style is defined by patience, discipline, and focused execution — a thoughtful listener who takes time to understand situations deeply before responding.

As ZIPROX grows, Kaif aims to grow alongside it, contributing to a strong, sustainable, and people-focused company.

Nirab Kumar Mishra is the Managing Director of ZIPROX LLP, bringing 4+ years of professional experience across Artificial Intelligence, AI/LLM evaluation, FinTech, customer operations, quality assurance, and data analytics.

His work has involved Large Language Models across text, image, audio, video, and multimodal datasets, contributing to model training, evaluation, and quality improvement — including prompt engineering, RLHF evaluation, comparative response ranking, human feedback analysis, and data annotation/validation. Before moving into AI/LLM operations, he gained experience across FinTech and customer operations, including AML/KYC compliance, risk assessment, complaint resolution, and quality auditing.

At ZIPROX, Nirab contributes to strategic direction while leading the company's AI/LLM operations, analytics, and quality management capability. His approach is built around analytical problem-solving, operational discipline, and continuous improvement.

Education: SKM University, Jharkhand; professional development in Data Analytics with Generative AI.

Harsh Pandey is the Chief Operating Officer (COO) of ZIPROX LLP, bringing over four years of experience in the BPO industry, with expertise in international processes, team leadership, workforce management, and end-to-end operations.

With experience as a Team Leader and BPO operations professional, Harsh has developed strong capabilities in managing high-volume processes, improving workflows, monitoring KPIs, and maintaining service quality.

At ZIPROX, Harsh oversees operational execution, team development, and process improvement, ensuring efficient and consistent service delivery aligned with client requirements.

His leadership approach combines operational discipline, accountability, and people-focused management, with a strong emphasis on building capable teams and scalable processes.

As COO, Harsh is focused on strengthening ZIPROX's operations, improving service delivery, and supporting sustainable business growth.

Deboleena Das serves as Client Manager at ZIPROX LLP, bringing close to three years of cross-functional experience across customer service, AI-assisted operations, human resources, and data annotation.

Her career began as a Customer Service Executive at TTVS, where she was recognized for consistently meeting KPI and AHT targets. She went on to join Startek as an AI Advisor, supporting AI-assisted operations for a food-delivery platform — reviewing delivery cases, investigating delays, and helping resolve issues — before transitioning into HR, where she gained experience in recruitment, candidate screening, and interview coordination. She has also worked as a Data Annotator on a video transcription project, handling captioning and video segmentation.

At ZIPROX, Deboleena manages client relationships end-to-end — understanding requirements, coordinating between client expectations and internal operations, and keeping delivery aligned with what clients need.

Known for staying composed under pressure and treating setbacks as opportunities to improve, Deboleena's cross-functional path across customer operations, AI-assisted work, and HR gives her a broad lens on how client requirements translate into internal delivery excellence.

Education: Master's in English Literature (Vidyasagar University); Bachelor's in English Honours (Bangabasi College, University of Calcutta); UGC-NET (English Literature) — qualified twice consecutively, PhD-qualified.